Support PIN Overview
The Support PIN is a secure user authentication method implemented to help our support team remotely authenticate users in a safe and secure fashion. The Support PIN expedites the process of requesting and receiving support from our Technical Support Team.
To access the Support PIN, log in to your account, and on the home page, scroll down till you find a security pin widget on the left.
Getting Support
The Support PIN is used when a user reaches out to the WebGee Technical Support team to request support. If a user calls our technical support department, the Support PIN will be used to verify and authenticate their credentials as the user for the account. Once a user’s Support PIN has been authenticated, the technical support team will be able to provide the user with the necessary support requested.